Customer Support
How can I pay for my order?
Payments can be made via debit or credit card (Visa, MasterCard, American Express, and Discover). When you place an order online, your card will be charged as soon as we process your order.
We also accept payments by cash or check at our office. Call our office at (215) 536 3155 to place an order with an alternate payment method.
When will I receive an order confirmation?
You will receive an order confirmation in your inbox on the day you order, breaking down your order and listing your scheduled ship date. On the day your chicks are hatched, you will receive a shipping confirmation.
If you have any questions about your order or expected hatching date, feel free to call our hatchery at (215) 536 3155.
Do you offer returns or refunds?
In order to maintain biosecurity on our premises, we cannot accept returns on chicks or ready to lay pullets.
Our goal is to provide live, healthy chicks on every shipment. If you experience shipping losses please contact us as soon as possible to arrange for a credit or replacement chicks.
White egg-laying chick orders are non-refundable.
Can I cancel my order?
Cancellation of paid orders before the eggs are set (22 days) may be refunded. If after the eggs are set, we will refund if we can resell the chicks. If not picked up, the prepayment is not refundable.
Shipping Questions:
Mail Order Delivery
There is no extra charge for shipping for chick orders of 100 or more.
We ship day-old chicks via USPS Priority Mail throughout most of the continental United States, Puerto Rico, and the U.S. Virgin Islands. Chicks are shipped the day they are hatched.
When your chicks are hatched and shipped, you will receive an email shipping confirmation with a tracking number. Allow 1 to 3 days for your order to reach your local post office.
Your contact information and phone number will be on the box, and the Post Office usually notifies you promptly upon arrival. Be prepared to pick up your chicks at the post office as soon as possible after you are notified. If this is your first time ordering poultry through the mail, it’s a good idea to notify your posit office to expect your order of live chicks.
Local Pick-Up Options
We no longer allow local pick up for day-old chicks or fertile eggs in person at our Quakertown, PA hatchery. We will honor current orders in the system until December 31, 2023 but will not be taking new orders. This is for biosecurity purposes and the safety of our birds.
Ready to lay pullet orders must be picked up at Geissinger Farm (2671 Old Bethlehem Pike North in Quakertown, PA) or at one of our regional dealers.
Custom Delivery
For commercial or wholesale orders, we can provide custom delivery throughout the United States and into the eastern providences of Canada. Our fleet of delivery vehicles is specially designed to transport day-old chicks and fertile eggs. Call our office at (215) 536 3155 to learn more about this service.
Poultry Questions
How long do chickens lay eggs?
Under ideal conditions, chickens could lay eggs indefinitely. However, egg-laying birds are most efficient the first year of lay with production below 70% at 80 weeks of age and gradually declining over time.
Do I need a rooster with my laying hens?
Hens do not need a rooster in order to lay eggs. However, if you want fertile eggs, you will need one rooster for every 8-12 hens. Roosters are also known to act as a protector of the flock against predators and they look great too.
What is a straight run?
Straight run refers to day-old chicks that are not separated by sex. This means you will get the natural split of pullet (female) and cockerel (male) chicks, according to how they hatch. Because our hatchery team members do not have to sex separate chicks that are being purchased as straight run, this is a more cost-effective way to order your meat chicks. (Remember, only a pullet will lay eggs.)
What is the difference between brown egg layers and white egg layers?
Our brown egg layer is a hybrid cross between a White Rock and Rhode Island Red. The hen has reddish-brown feathers and lays brown eggs. Our white egg layer is a White Leghorn. This is a white-feathered bird that lays white eggs. The mature white egg layer is approx. 3.6lbs., the mature brown egg layer is approx. 4.4lbs. Besides the color of the egg, there is no difference between brown and white eggs.
What breeds are best for winter or summer?
All our breeds can be raised in the colder northern climates or the warmer southern climates of the continental United States. However, proper management is critical! Birds that are listless and panting need ventilation and additional waterer space. Birds that are huddled together need additional warmth and protection from the elements.
What egg layer breed is best for backyard or free-range farming?
For producing eggs in a backyard, urban setting, or on the range, we recommend our brown egg layers. These layers are more docile and do well in these types of environments. They are hardy birds with excellent egg production. The white Leghorn has a tendency to be more flighty and is better suited for an indoor system.
What meat bird breed is best for pastured poultry production?
For pastured poultry systems, our Specialty Broilers is the preferred choice. These breeds produce hardy birds with great livability and are natural foragers. However, many customers have raised our conventional broilers on pasture for decades. The conventional broiler will grow more rapidly than the specialty broilers.
What is the NPIP?
The National Poultry Improvement Plan (NPIP) is a voluntary program designed to improve the health and safety procedures within the poultry industry. A partnership between federal and state agencies, hatcheries, and farmers, this program provides our hatchery with guidelines and regulations for sanitization, testing, and biosecurity.
How does a hatchery help with biosecurity?
At Moyer’s Chicks, we are always on alert to identify and eliminate biosecurity risks throughout our operation. From our supplier flocks, to inside our hatchery, to our handling and delivery of day-old chicks, we adhere to strict regulations, to prevent the introduction of disease. With our certifications from NPIP and Poultry Handling & Transportation, we are always up to date on the best practices in the poultry industry.
Why should I get Marek's Vaccine?
We strongly recommend having your birds vaccinated for Marek’s disease. Marek’s is common, highly contagious, mortality is nearly 100%, and there is no treatment for affected birds. Marek’s vaccine is included in the chick price and the use of the vaccine in day-old poultry does not affect organic certification.
How long can I store fertile eggs?
Fertile eggs may be stored at 65 degrees F before starting incubation. However, for best results, fertile eggs should be set when they are received. Lower hatch results occur the longer fertile eggs are in storage.
What should I do to protect from harmful germs?
A salmonella is a group of bacteria that can live in the intestinal tract of many different animals. As a Salmonella Monitored NPIP participating hatchery, our flocks and facilities are routinely tested. However, it is important to ALWAYS wash your hands after handling live poultry or their equipment.
